Privacy Policy

At Brown Box (“we,” “our,” “us”), accessible from https://brownboxgifting.ae, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

Our website address is: https://brownboxgifting.ae. We provide personalized gifting services and products, enabling users to purchase and send gifts to others.

2. Information We Collect

• Personal Information: When you place an order, create an account, or contact us, we may collect personal data such as your name, email address, billing and shipping information, and payment details.
• Recipient Information: To fulfill your gifting requests, we collect information about your gift recipient(s), including their name, shipping address, and any personalized message you provide.
• Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

3. Media

If you upload images to the website (e.g., for personalized gifts), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.

4. Cookies

We use cookies to enhance your experience on our site. Cookies are small data files stored on your device. We use cookies for:

• Remembering login details: To save your login information for future visits.
• Shopping cart management: To remember items in your cart.
• Analytics: To track website usage and improve our services.

You can adjust your browser settings to refuse cookies or to notify you when cookies are being used. However, some features of our website may not function properly if cookies are disabled.

5. Embedded Content from Other Websites

Articles or product listings on this site may include embedded content (e.g., videos, images, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the external site. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

6. How We Use Your Data

We use the information we collect to:

• Process and fulfill your orders.
• Send order confirmation and shipping updates.
• Respond to customer inquiries and support requests.
• Personalize your experience on our site.
• Improve our products and services.
• Send promotional materials, if you have opted in to receive them.

7. Who We Share Your Data With

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who help us run our business, such as payment processors, shipping companies, and customer service platforms. These third parties are only permitted to use your data to perform the services we request.

We may also share your data if required by law or if necessary to protect our rights, comply with legal proceedings, or respond to government requests.

8. How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

If you leave a comment, the comment and its metadata are retained indefinitely. Registered users can view, edit, or delete their personal information at any time (except for usernames).

9. Your Data Rights

If you have an account on this site, or have left comments, you may request an export of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold, except for data we are legally required to keep.

10. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Additionally, to fulfill orders, we share shipping details with courier services.

11. Security of Your Data

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

12. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will take steps to delete the information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: info@brownboxgifting.ae

By using our website, you consent to our Privacy Policy and agree to its terms.