Brown Box
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FAQ'S

We deliver across Dubai and the rest of the UAE. For international deliveries, please check the availability of service for specific countries during checkout.

Delivery charges vary based on the location and the type of delivery (standard or express). Delivery fees will be calculated at checkout based on your location and the size of your order.

Yes, we offer same-day delivery in select areas within Dubai, provided that the order is placed before the daily cutoff time. Please check availability during checkout.

Yes, you can schedule a delivery for a specific date and time during the checkout process. We recommend placing the order in advance for important occasions to ensure timely delivery.

We accept various payment methods, including:

  • Credit and debit cards (Visa, MasterCard)
  • Cash on Delivery (COD) for orders within Dubai
  • Bank transfer (for large corporate orders)

Yes, you can cancel or modify your order within 24 hours of placing it, as long as it has not yet been dispatched. For cancellations or changes, please contact our Customer Care team.

If the recipient is unavailable, our delivery team will attempt to contact them. If unsuccessful, we may reschedule delivery or leave the gift with a neighbour (with your permission).

Yes, you can choose to send your gift anonymously. Simply indicate this preference during checkout, and we will ensure that your details are not shared with the recipient.

Yes, we offer a wide range of corporate gifting solutions. For bulk orders or custom corporate gifts, please contact our sales team for assistance.

We offer a 7-day return policy for defective or damaged items. Please refer to our Return Policy section for more details. Refunds are processed once the returned items pass inspection.

Absolutely! You can include a personalized message with every gift. Simply add your message in the designated section during checkout.

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to follow the delivery progress on our website.

Yes, we provide complimentary gift wrapping with every purchase. You can select the wrapping style during checkout, and add any special requests.

You can reach our Customer Care team through the following methods:

Yes, we offer a variety of gifts curated for specific occasions, including birthdays, anniversaries, weddings, and seasonal holidays. Browse our categories to find the perfect gift for your special event.